hehe baji's Privacy Policy

hehe baji collects specific types of information for the registration process, transaction management, and service improvement. We collect only the information needed to operate the service.

1.1 Registration Information

When opening an account, you are required to provide the following details:

• Full name
• Date of birth (for age verification — service is for 21+ only)
• Mobile number and email address
• Preferred currency and payment method

1.2 Transaction Information

To process deposits and withdrawals, we handle your payment method details (such as your bKash, Nagad, or Rocket mobile number, or partial bank account details). Complete financial credentials (bank passwords, wallet PINs) are never stored on our servers.

1.3 Technical Information

When you use our platform, certain technical information is collected automatically:

• IP address and device type
• Browser type and language settings
• Session duration and pages visited
• Cookie and local storage data (detailed in the section below)

1.4 Support Channel Information

When you contact us via live chat or email, records of the conversation are kept. These records are used to review service quality and to resolve similar issues in the future.

Collected information is used for specific, legitimate purposes. We do not use any information beyond those purposes and we do not sell it to third parties.

2.1 Service Operations

Your information is needed to verify your account, process login requests, manage deposits and withdrawals, and issue bonuses. Providing uninterrupted service is not possible without this information.

2.2 Identity and Age Verification

hehe baji is for users aged 21 and above only. Age verification is mandatory when creating an account. Where necessary, we may confirm details from a government-issued ID. This verification process is linked to our Responsible Gaming policy.

2.3 Security and Fraud Prevention

We analyse technical information and transaction patterns to detect unauthorised access, multiple account creation, and financial fraud. This monitoring is done in the interest of user protection.

2.4 Service Improvement

By analysing your usage patterns, we improve the platform's performance, game selection, and support service. This analysis is done in aggregate — it is not targeted at any individual user.

2.5 Communication and Notifications

Transaction confirmations, security alerts, and important account updates are sent to your registered mobile number or email. You may request to opt out of promotional communications if you wish.

hehe baji does not sell your personal information to third parties. However, we may share information on a limited basis with trusted partners to provide specific services.

3.1 Payment Processors

To process bKash, Nagad, Rocket, and bank transfers, the relevant payment gateway receives limited transaction information. This information is used solely to complete the specific transaction.

3.2 Technology Service Providers

We use third-party technology platforms for server hosting, data analysis, and security testing. These providers operate under strict confidentiality agreements and are not permitted to use your information for their own purposes.

3.3 Legal Obligations

Information may be shared with relevant authorities in response to a valid court order, a lawful request from an investigative body, or other legal obligations. In such cases, hehe baji will endeavour to notify you in advance where legally permitted.

3.4 Business Transfers

If hehe baji undergoes a change in its business structure (such as a merger or acquisition), user information may be transferred to the new operating party. In that case, the new party will be required to comply with the terms of this privacy policy.

hehe baji uses cookies and similar technologies that are stored in your browser. These keep your session active, remember your preferences, and help ensure security.

4.1 Essential Cookies

These cookies are always active to maintain login sessions, save language preferences, and prevent fraud. Disabling them will cause the platform to not function properly.

4.2 Analytical Cookies

We collect information on which pages are used most and where users encounter difficulties, and use this to improve the service. You can disable these cookies by changing your browser settings.

4.3 Cookie Controls

Modern browsers offer options to manage cookies. However, disabling essential cookies may disrupt login, deposit, and withdrawal services.

hehe baji follows industry-standard technical measures to ensure the security of your information.

5.1 Encryption

All communication between your browser and our servers is encrypted using SSL technology. Strong encryption is also used when storing sensitive information in databases.

5.2 Access Controls

hehe baji staff can only access the information required for their specific role. All access is logged and reviewed regularly.

5.3 Data Retention Period

Information is retained for as long as the account remains active. Even after an account is closed, records of financial transactions may be kept for a specified period as required by applicable law.

5.4 Security Breaches

If a data breach occurs, we will notify the affected users as quickly as possible and take the necessary steps.

As a hehe baji platform user, you have certain rights over your own information.

6.1 Right to Access

You may submit a written request to find out what information we hold about you. After the verification process is complete, we will provide a summary of the information within a reasonable time.

6.2 Right to Correction

If any information you have provided is incorrect or incomplete, you may request a correction. Identity verification may be required for changes to your name, mobile number, or address.

6.3 Right to Erasure

If you request account closure, we will delete your personal information within the defined timeframe, except for information we are required to retain under legal obligations. Financial transaction records may be retained for audit purposes.

6.4 Right to Opt Out of Promotional Communications

You can opt out of bonus and promotion-related emails or messages from your account settings. However, transaction confirmations and security notifications cannot be turned off, as these are essential parts of the service.

To exercise any of your rights, contact the hehe baji support team. We respond via live chat 24 hours a day. You can also visit the FAQ section for answers to general questions about our service.

All hehe baji services are for users aged 21 and above only. We do not knowingly collect information from minors and do not allow minors to create accounts.

If a user registers with false information and subsequently fails age verification, that account will be closed immediately and a verification process will be followed before any related funds are returned.

If you suspect that someone you know is using your device or account without permission, change your password immediately and notify our support team.

hehe baji reserves the right to update this privacy policy as needed. When changes are made, the new date will be noted at the top of this page.

For significant changes, a notification will be sent to your registered email or mobile number. Continued use of the platform after a policy change will be taken to mean that you have accepted the updated policy.

If you have any questions about policy changes or wish to know more about your rights, please contact us. hehe baji always manages user information with transparency.

---